Refund policy

Email raycleo8251@outlook.com before returning a product. Include your order number, product name, whether the seal is intact, and the reason. We will issue a return authorisation and destination.

Eligible returns

nova-b accepts eligible change-of-mind returns requested within 30 days after delivery. Products must be unused, unopened, complete, and in original resalable packaging. Supplements, powders, beverages, and other ingestible items must remain factory sealed. We cannot accept opened consumables for change of mind because of safety and quality-control requirements.

This voluntary policy does not remove rights for products that are defective, damaged, unsafe, expired, contaminated, or materially not as described. If an item has a problem, stop using it and contact us with photographs of the item, packaging, label, and lot or date marking.

Shipping costs and remedies

The customer pays postage for a change-of-mind return and should use a trackable service. We charge no restocking fee. If nova-b sent the wrong item or the item arrived damaged or defective, we pay or reimburse reasonable return shipping and provide an appropriate replacement or refund.

Refund timing

After receiving and inspecting an authorised return, we normally issue the approved refund to the original payment method within 14 days. Card issuers and banks may take longer to post the credit. We may reduce a voluntary refund only for damage or handling beyond what is reasonably needed to inspect the product, where applicable law permits.

The business address is for correspondence and is not necessarily the returns warehouse. Do not ship a return there without written instructions.